FAQ
WHY HONOOR HONEY?
Is your honey 100% Pure, Natural and Raw?
Yes, our honey is 100% authentic and sourced directly from Yemen without adulteration. We only sell the best quality honey that we use within our own family and friends circle and feed to our own children. We want to therefore provide a safe platform that you can trust that your purchasing 100% natural products.
Are your bees fed any sugar?
One thing Honoor takes pride of, is there products. Our Honey is 100% pure and is sourced from the dessert valleys of Yemen where the beekeepers only use traditional methods. Our bees are not required to be fed with sugar water/syrup or anything of that type during harvesting. No chemicals are used either.
Is your honey mixed with any other type of honey?
No, we take pride to say that our Sidr or Samar honey is 100% pure and not mixed with anything else. We have built our brand based on trust and reputation.
Does Honey have an expiration date?
Natural, properly stored honey will never expire. In fact, archeologists found honey thousands of years old in ancient Egyptian tombs, and it was still good! If properly contained, real honey can last for a very, very long time. The National Honey Board also agrees. They say, “Honey stored in sealed containers can remains stable for decades and even centuries!”
Only natural, real honey undergoes these normal changes and can last for thousands of years. Even if honey goes through some natural changes like crystallisation or colour change, it doesn’t mean that it has gone bad or expired. It just means that you’ve got the real deal. Enjoy the natural magic of Honoor Honey.
Is it normal for Pure Honey to Crystallise?
Honey is the only food that will never spoil. However, honey will crystalize or granulate, a process that some people like to say, “My honey turned to sugar!” Well, rest assured, the honey didn’t turn into anything. It’s still honey. The natural, and eventual process of granulation is easily reversed with a source of heat, preferably at low temperatures. The warmth will return the granulated honey back into liquid honey. Store-brand honey, pasteurized for a longer shelf-life, gives naturally produced, local raw honey a bad name as store-brand honey seldom granulates. Unpasteurized honey and local raw honey will granulate faster, thus confusing customers.
Facts
Honey that is high in fructose is slow to crystallise, while honey that is high in glucose crystallise quickly. Some honey never crystallises, while others can in a few days or even whilst inside the hive. The more clean and flawless the honey is, the less chance of crystallisation. The % of glucose sugar to the % of moisture. The closer the ratio of 1.5 the crystallisation will be slow and the speed of crystallisation will increase the higher the %. The higher ratio of fructose to glucose, will delay the occurrence of crystallisation because fructose helps dissolve glucose, which is the sugar responsible for crystallisation in honey.
Is your honey Organic?
Our Sidr and Samar honey is produced organically, however we cannot formally certify this at this moment of time. The environments that our honey grows is an area where everything grows organically with 0% pollution.
How do you bring over the Honey from Yemen?
Due to our close ties with beekeepers and suppliers’ network through the Middle East, we have established a safe, ethical and trusted route to the UK.
DELIVERY AND RETURNS
When will I receive my order?
Next day delivery for any UK order excluding weekends and public holidays.
Do you ship internationally?
We have on occasion shipped to European countries, however we cannot take responsibility for any custom tax, regulatory issue for the destination country. Buyers shall order at their own risk;
however we will certainly assist as best as we can to ensure you receive your product.
Where is my order shipped from?
Our products are shipped from the UK and our office is in Nottingham.
How can I track my order?
Our products are posted using Hermes and it is a tracked service. Each order will have a tracking number attached to it.
What happens if my order is damaged?
Though we take lots of care ensuring all products are packaged well, accidents can happen but not to worry we want all our customers to enjoy the Honoor experience in style so just take a photo within 24 hours of accepting your delivery and email them to sales@honoor.co.uk
What is your returns policy?
We guarantee the quality of our honey, so if you are not satisfied with our product, we will give you a full refund. However, it must be unused and in the same condition that you received it. It must be returned within 30 days after delivery. Once your return is received and inspected, we will process the refund to your original method of payment. To return the product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
What if I have any other questions?
We love to speak to our customers and explain everything about our honey or any other queries you may have. Please email us on sales@honoor.co.uk and we will be happy to answer any of your
questions.
